2/24/2023 0 Comments Cornell endnote download![]() ![]() ![]() He has published over fifty articles in prestigious business journals, written numerous CHR research reports, and routinely presents at major industry con-ferences. Rohit Verma is a Professor of Service Operations Management at the School of Hotel Administration, and also serves as the Executive Director for the Center for Hospitality Research (CHR). He consults with PKF Hospitality Research, where he helps develop new products for the hotel industry based on property-level financial performance. Corgel is a full professor at the School of Hotel Administration and served as the first director of the school's Center for Hospitality Research. He has written over one hundred articles, and is coauthor of Managing Quality Service in Hospitality: How Organizations Achieve Excellence in the Guest Experience. His current research focuses on the impact of human resource management on organizational performance and other job performance issues. Sturman is a Professor of Management and the Kenneth and Marjorie Blanchard Professor of Human Resources at Cornell University's School of Hotel Administration. ![]()
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